Understand the basics of Change Management
ITIL Change management is essential for businesses to implement changes smoothly and maintain current working state. Change management works closely with other ITIL modules such as Incident management, problem management, configuration management to manage infrastructure and Configuration Items, CIs that are affected or going through the change. This delivers better context and consistency so that change team can be proactive in avoiding any potential failure. Implementing a change is a costly affair thus change management ensures everything is in control and even if something goes wrong, damage is minimal.
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