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Measuring and Making the Most of Service Desk Metrics





Metrics and reporting are significant assets for the service desk, as well the business, by allowing the service desk to monitor performance and measure service improvements. Service desks should review their metrics for relevance or discuss what the metrics you measure are used for beyond the service desk.

The report will explore

  • What organizations are actually reporting on
  • How often and how they produce reports,
  • What they do with this data.






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